What OwnBetter collects, why, and who can see it. Nothing about you is shared with a retailer, insurer, adviser or trade until you ask for offers and see exactly what is included.
OwnBetter Limited ("OwnBetter", "we") runs ownbetter.co.nz. We are a New Zealand company and we handle personal information under the Privacy Act 2020 and its Information Privacy Principles.
Questions, requests and complaints about privacy go to our privacy officer at [email protected].
Only what the product needs to work for you:
To find the properties that are yours, we match against public registers — most importantly Land Information New Zealand's record of titles and their registered owners. Owner names from those registers are personal information, supplied to us under LINZ's licence for personal data.
We treat them accordingly: owner names are not shown on public property pages, are kept out of search engines, and are only shown to a signed-in person in the course of confirming their own properties. If you would like your name removed from what we hold, write to [email protected] and we will delete it.
We do not sell personal information, and we do not use it for advertising.
When you upload a bill, policy or other document, we use an AI model to read it and fill in the details for you — the supplier, the amounts, the dates, what a policy covers. The model runs on Amazon Web Services under our account. Your documents are not used to train it, and you can correct anything it reads.
Your information is stored with Amazon Web Services, in New Zealand where the service is available. Some of the companies above process information overseas — Stripe and Postmark in the United States, for example — and some processing, such as reading documents, may take place in Australia. Where that happens we rely on those providers' contractual and legal protections being comparable to New Zealand's.
We keep your information while your account is open. If you close it, we delete or anonymise what is yours within 90 days, except records we must keep by law, such as payment records.
You can ask us, at any time and at no cost:
Write to [email protected]. We will answer within 20 working days. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
If we change this policy in a way that matters, we will tell you by email or in the app before the change takes effect. The date at the top of this page shows when it last changed.
Privacy officer: [email protected]